Ordering and Payment-  Our primary method of payment is via US Government Visa and Master Card for tax exempt purchases.  We also accept orders with payment through DFAS or USCG finance on 15 or 30 day terms depending on the size of the request, and number of other contracts we may have at that time.  For private party, and non-government orders we accept regular credit cards and business/personal checks.  

   We will e mail or fax an estimate with part numbers, descriptions, and prices for the request once we know what is desired.  Once the estimate has been agreed on the purchase is made by the authorized purchasing agent/cardholder.  

We do not start any order without authorization/confirmation from the cardholder or purchasing agent.  Any request placed without providing the required shipping / billing information will not be processed. 

  We generally keep estimates on file for 6 months.. Prices will be honored for the entire time period unless a significant change is required due to material costs or specification changes by the customer.

     Lead times and Delivery dates-  Our lead times vary based on the product ordered.  The longest  lead time is always for our custom made wood products- specifically the display boards and flag stands.  These products are very time consuming to manufacture and cannot be rushed to completion.  Estimated delivery dates are provided as a courtesy to our customers and are subject to change based on work schedule and material availability.  We request that you plan your order in a manner that allows us the time needed to make your products without compromising the quality.  

  Returns and  Exchanges-   We want everyone to be satisfied.  A majority of our products are custom made. Products like photo displays, command logo panels, and brow skirts/dodgers are not eligible for return unless damaged during shipping, or found to be defective in material / construction.  Stock items like command excellence awards and standard digital printing are eligible for exchange based on the specifics of the order placed. 

  Cancellations and Refunds-  Armed Forces Awards reserves the right to cancel any order at any time.  Customers may cancel an order up to the date payment is processed.   Once all materials required for a custom order have been purchased we process payment and no refunds, exchanges, or cancellations are allowed.  Any refunds given due to customer cancellation of an order after payment has been processed will be less the time and materials spent on the order to that point.  For those requesting immediate processing of payment at the time an order is placed- there are no refund given based on the fact that payment has been made. (Just because you tell us to process payment doesn't accelerate your lead time)

  Deviations from specifications- All custom orders are approved using scaled layouts/artwork. We follow the approved layout in an effort to provide our customers with exactly what they want.  We reserve the right to make minor adjustments to a layout based on our experience and knowledge of the materials used.  Any major changes will be submitted to the customer for approval prior to execution.

  Substitutions- We reserve the right to substitute as needed with "equal to or greater than" materials.  These substitutions are based on availability /ability to meet the product's construction requirements and are very infrequent.  A good example of this is the following:

  If the desired lumber for a project is not available in the needed widths, thickness, or lengths- we will offer the customer as many alternate choices possible without sacrificing the integrity of the product.  

  Product Warranties- All of our products are guaranteed against defects in design and craftsmanship.  If any of our products do not meet your satisfaction, we encourage you to contact us to discuss your concerns.  Products like photo displays, status displays and ribbons come with a warranty that covers a majority of the components due to normal wear. 

 We appreciate your cooperation and look forward to serving you.

Matthew and Andrea Moore- Owners